REFUND & EXCHANGE POLICY


1. Can I refund, return or exchange the item after I received the parcel?

*** ALL ITEMS SOLD ARE STRICTLY NO REFUND, RETURN, EXCHANGE!!!

Once items are sold, there are NOT able exchange or refund. However, this can be considered only on case by case basis. You may check the Refund & Exchange Policy from the article below. Please contact us via Instagram (IG: Simple_9teen) for Refund & Exchange inquiry.


*For Sales items: we do NOT accept any refund or exchange items that are on SALES, etc: Final Sale, Sample Sale, Flash Sale.

Sample Sale Items are bound to have faults and imperfect, including stains or minor defected. It must be stated under the Sample Sale products. Customers must be aware that the goods sold from Sample Sale are not exchangeable and refundable.


2. Can I refund, return or exchange the order after I placed other?

Unfortunately, NO refund, NO return, NO exchange after order placed.

No any reasons are acceptable for refund or exchange after order placed.


3. Our Refund & Exchange Policy

If you received a defected or incorrect item that comply with the policy, please contact us through Instagram DM (IG: Simple_9teen) for immediate support, or contact us through email: [email protected] for further assist.

 Send us your order number, along with the photo of your item. Kindly take note that refund & exchange can only be done within 3 days from the date you received your parcel. We will not take any responsible after the time frame.

Postage for exchanging will be bared by Simple 9Teen. Kindly send us the receipt of the postage.


EXCHANGE POLICY

Products for exchange must be unworn, unaltered, unwashed. All products must be in their original state and condition along with the tags attached to the product. (Tags that have been removed are not accepted)

If the product ordered is not available for exchange / sold out, we will make a full payment refund of the defected / sold out product only directly to customers instead. Simple 9Teen serves the right to take down the items that are no longer available in store without any early notice.

If you received product that’s defected or incorrect, we will only exchange for you if it’s acceptable in the Exchange Policy. Defected or incorrect items are not refundable, only exchange new item for you. 

Acceptable for Exchange:

  • Received product that is incorrect colours or variety from what you purchased. Etc, ordered Blue colour but received Pink. We will exchange with the correct item.
  • Received product that is incorrect size from what you purchased. Etc, ordered S size but received M size.
  • Received the incorrect product from your purchased.
  • Product that’s defected more than 3cm. Etc, hole, torn, scratched more than 3cm.
  • Product that contain non-washable dirt stains more than 3cm.
  • Only product sold out or no longer available will be refund or exchange with other items.


Not acceptable for Exchange:

  • Any Human damage. Etc, damage due to wrong washing method, or more. 
  • Washable stains, or minor stain less than 3cm. It is normal to appear on white item or light colour item.
  • Extra thread. You may use scissors to trim it off.
  • Minor defect less than 3cm that will not affect wearing.
  • Customer bought the wrong sizes, colours, or variety.
  • Customer think that the clothing size did not fit well. 
  • Customer think that the clothing did not look good on them.
  • Customer do not like the items.
  • Customer received the item look or feel not like their expected.
  • Customer think the colour of the item received is different with the photo. *Photo displays will appear slight difference with different devices*
  • Any other customer own personal factors / reasons are not acceptable.